STEVEN H. FIFE
512.848.8928
wolf@wolfgroup.biz
INTRODUCTION
I am a "hands-on" A+ certified professional with experience including PC build, repair and maintenance; network administration and support; customer service and credit/collections. My organizational skills are excellent, and I have a fine eye for detail. I am very much at home in electronic office environments with a high level of proficiency in many software packages. My expertise is mostly PC related, but also includes Mac and mainframe. I fix problems and take care of business.
I am seeking a position in a progressive firm with growth potential near a Metro line in the Houston area. My strengths include problem solving skills developed by many years of dealing with people and machines and the ability to learn new processes and procedures quickly. My superior work ethic and understanding of standard good business practices assure consistent, quality production.
EMPLOYMENT HISTORY
| The
Wolf Group
(Self-Employed) Agency assignments and contract projects for corporations, small businesses & individuals in Austin, Houston & San Antonio |
Contractor :
PC, Network, Workstation & Peripherals
installation, setup, & troubleshooting; Network administration; Data
migration; Software testing & evaluation; Internet & eMail
management. (10/98 to 10/99 -- 08/00 to 08/04 -- 01/08 to Present) |
|
Dell,
Inc. |
Technical
Support :
Gold Support, Escalations. Dell desktop &
portable systems, as well as peripherals; Supporting hardware, software
& operating systems; Resolving escalated issues. (Spherion at Dell 08/04 to 03/05) (Dell, Inc. 03/05 to 12/07) |
|
Census
2000 |
Automation
Technician : Manage
and Maintain Windows/Novell network for Local Census Office; Supervise
Personnel, Payroll and Operations data entry workflow; Implement upgrades;
Schedule & verify backups; Projects management. (10/99 to 08/00) |
| Texas
Dept. of Transportation 118 E. Riverside Drive Austin, TX 78704 A-Temps / Advantage Temporaries |
Automation
Technician
: Contract
assignment through A-Temps;
Maintenance and upgrade of hardware & software for multi-server Novell
Intranet + WIN NT network system servicing Right Of Way Division
statewide. (02/98 to 10/98) |
| Unisys 4544 S. Lamar #450 Austin, TX 78745 Adecco Technical Services |
Support
Desk Agent
: Contract assignment through Adecco;
Hardware & software phone support for DOS, Windows based computers
with proprietary multifunction data programs & MS Office. (10/97 to 01/98) |
Brink Design International, Inc. 4822 E. Cesar Chavez St. Austin, TX 78702 * System Administrator / Credit Manager: Credit and Collections policy, management & implementation; Operation and maintenance of Novell NetWare / Windows 95 network; Training; Equipment purchasing, installation, configuration and maintenance. (01/97 to 07/97) |
Austin Independent Mortgage 12636 Research Blvd. #C-206 Austin, TX 78759 * Loan Processor / Office Manager: Mortgage Loan Processing: Conventional, Government & Portfolio; Computer systems deployment and maintenance; Application development; Training; Records Maintenance & Compliance review. (01/96 to 01/97) |
| Ace Hardwood Flooring, Inc. 8711 Burnet Road #B-37 Austin, TX 78757 * Office Manager: Information and systems management; Records maintenance; Customer Service; A/P; A/R; Collections; Proposals and contracts preparation; Accounting. (06/95 to 01/96) |
EMC Automation 12212 Technology Blvd. #H Austin, TX 78727 * Purchasing / Administration: Purchasing components and supplies for "Hi-Tech" manufacturer; Inventory control, A/P, A/R, G/L; Customer Service; Office administration; Clerical supervision. (06/94 to 05/95) |
10/2004
EDUCATION
Austin Community College : Microcomputer Technology . 2002
Austin Safety Training Consortium : Safety & Health Awareness Training .
1999
Dupont Photomasking, Inc. : Clean Room Protocol Training . 1999
Austin Community College : PC Repair & Upgrades . 1994
Kennesaw State Univ. : Mathematics & Computer Science . 1981
US Coast Guard : Honorable Discharge . 1972
US Armed Forces Institute : GED . 1971
We fraternize with hounds.
