STEVEN H. FIFE
512.848.8928
wolf@wolfgroup.biz
| Knowledge & Skills | EMPLOYMENT | EDUCATION |
INTRODUCTION
I am a “hands-on” A+ certified professional with experience including PC repair and maintenance, network administration and support, customer service, credit/collections, office management and staff supervision. My organizational skills are excellent, and I have a fine eye for detail. I am very much at home in electronic office environments, both mainframe and PC, with a high level of proficiency in many software packages.
I am seeking a position in a progressive firm with growth potential. My strengths include problem solving skills developed by many years of dealing with people and machines and the ability to learn new processes and procedures quickly.
Knowledge & Skills
Environments :
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DOS / Windows (9x,NT,2000,ME,XP)
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Novell NetWare / Intranet
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PC / Mainframe
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LAN / WAN
Hardware :
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PC Assembly, Maintenance, Upgrade & Troubleshooting
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Network Installation, Wiring & Configuration
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Printer Troubleshooting
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Office Equipment Maintenance (Copier, Fax, etc.)
Software :
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MS Office / Corel Suite / Star Office
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Word / Excel / WordPerfect
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Quickbooks / Quicken
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McAfee / Norton - Virus / Firewall
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Internet Explorer / Netscape
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MS Publisher
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Remedy / pcANYWHERE
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OutLook
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Front page / Access
Business Experience :
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Uniform Commercial Code
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Fair Debt Collection Practices Act
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Fair Credit Reporting Act
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Fair Credit Billing Act
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Network Administration
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Office Administration
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Commercial and Consumer Credit and Collections
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Mortgage Loan Processing, Quality Control and Collection
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Financial Transaction Documentation
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Electronic Payment Processing
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Customer Service / Relations
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Purchasing Administration
EMPLOYMENT HISTORY
Dell, Inc.
2401 Greenlawn Blvd., Bldg. 7
Round Rock, Texas 78682
Gold
Support, Escalations. Dell desktop & portable systems, as well as
peripherals; Supporting hardware, software & operating systems; Resolving
escalated issues to assure Customer Satisfaction. (Spherion at Dell 08/04 to
03/05) (Dell, Inc. 03/05 to 12/07)
The Wolf Group / Self-Employed Contracting
Direct contracts and agency assignments for companies in Austin & Houston
* Consultant: PC, Network, Workstation & Peripherals installation, setup,
& troubleshooting; Network administration; Data migration; Software testing
& evaluation; Internet & e-mail management; Projects Team Leader; Mortgage Loan Processing;
Office Management.
(10/98
to 10/99 - 08/00 to 08/04 - 01/08 to Present)
Bureau of the Census / Census 2000
300 E 8th Street
Austin, TX 78701
* Automation Technician : Manage and Maintain Windows/Novell network for Local Census Office; Supervise Personnel,
Payroll and Operations data entry workflow; Implement upgrades; Schedule & verify backups; Projects management.
(10/99 to 08/00)
Texas Dept. of Transportation (A-Temps / Advantage Temporaries)
118 E. Riverside Drive
Austin, TX 78704
* Automation Technician: Contract assignment through A-Temps; Maintenance and upgrade of hardware & software for multi-server Novell Intranet + WIN NT network system servicing Right Of Way Division statewide. (02/98 to 10/98)
Unisys (Adecco Technical Services)
4544 S. Lamar #450
Austin, TX 78745
* Support Desk Agent : Contract assignment through Adecco; Hardware & software phone support for DOS, Win 3.x & 95 based computer systems with proprietary multifunction insurance and data programs & MS Office. (10/97 to 01/98)
Brink Design International, Inc.
4822 E. Cesar Chavez St.
Austin, TX 78702
* System Administrator / Credit Manager: Credit and Collections policy, management & implementation; Operation and maintenance of Novell NetWare / Windows 95 network; Training; Equipment procurement, installation, configuration and maintenance. (01/97 to 07/97)
Austin Independent Mortgage
12636 Research Blvd. #C-206
Austin, TX 78759
* Loan Processor / Office Manager: Mortgage Loan Processing: Conventional, Government & Portfolio; Computer Systems Administration; Application development; Training; Records & Compliance review. (01/96 to 01/97)
Ace Hardwood Flooring, Inc.
8711 Burnet Road #B-37
Austin, TX 78757
* Office Manager: Information and systems management; Records maintenance; Customer Service; A/P; A/R; Proposals and contracts preparation; Crew liaison; Accounting oversight. (06/95 to 01/96)
EMC Automation
12212 Technology Blvd. #H
Austin, TX 78727
* Purchasing / Administration: Purchasing components and supplies for "Hi-Tech" manufacturer; Inventory control, A/P, A/R, G/L; Customer Service; Office administration. (06/94 to 05/95)
Austin Community College : Microcomputer Technology
Austin Safety Training Consortium : Safety & Health Awareness Training
Dupont Photomasking, Inc. : Clean Room Protocol Training
Austin Community College : PC Repair & Upgrades
Kennesaw State Univ. : Mathematics & Computer Science
US Coast Guard : Honorable Discharge
US Armed Forces Institute : GED
We fraternize with hounds.
